Privacy statement Eend met een T B.V.

1. Company Details

Eend met een T B.V.
Romeinenstraat 22 unit 22, Netherlands
Chamber of Commerce 75883147
VAT NL860433171B01
Email: kristiaan@eendmeteent.nl

Eend met een T B.V. is responsible for the processing of personal data as described in this privacy statement.

2. Personal Data We Process

We process personal data necessary for creating and managing B2B customer accounts, processing orders and maintaining business relationships. This may include:

• Name of contact person
• Job title
• Company name
• Address details
• Email address
• Phone number
• VAT number
• Chamber of Commerce number
• Order and billing history
• Login details (username and hashed passwords)
• Communication with our customer service

We do not process special categories of personal data.

3. Purposes and Legal Grounds

We process personal data solely for the following purposes:

• Creating and managing B2B accounts
• Processing and delivering orders
• Administration, invoicing and legal retention obligations
• Customer service and communication
• Fraud prevention and security
• Improvement of our services and systems
• Marketing communication to existing customers

The legal grounds for this are performance of a contract, legal obligation, legitimate interest and, where applicable, consent.

4. Retention Periods

• Account data: as long as the customer remains active
• Invoice and order data: 7 years (tax requirement)
• Email communication: up to 3 years
• Inactive accounts: deleted or anonymized after 2 years

5. Sharing Personal Data

We only share personal data with parties necessary for our business operations, such as:

• Hosting and IT service providers
• HubSpot CRM (see below)
• Carriers
• Accounting firm or accountant

We have data processing agreements or equivalent legal safeguards with these parties. Data is never sold.

6. Use of HubSpot

Eend met een T B.V. uses HubSpot for CRM, account management, forms, email communication and marketing automation. When you request an account, fill out a form or contact us through the website, the provided data is stored in HubSpot.

HubSpot is based in the United States and uses Standard Contractual Clauses approved by the European Commission to ensure an adequate level of protection. More information is available in HubSpot’s privacy policy.

7. International Data Transfers

Data is primarily processed within the EU. If data is processed outside the EU, we ensure appropriate safeguards such as Standard Contractual Clauses.

8. Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encrypted connections (TLS)
• Hashed and secured passwords
• Access control within systems
• Backups and monitoring
• Limited internal access to personal data

9. Cookies

Our website uses functional cookies and — if accepted via the cookie banner — analytical and marketing cookies. Detailed information about these cookies can be found in the cookie banner and the cookie policy.

10. Data Subject Rights

You have the right to:

• access your personal data
• have your data corrected
• have your data deleted
• receive a copy of your data (data portability)
• restrict processing
• object to processing

You can submit a request via kristiaan@eendmeteent.nl. We respond within 30 days.

11. Complaints

If you have complaints about how we process personal data, you may contact Eend met een T B.V. You also have the right to file a complaint with the Dutch Data Protection Authority.

12. Changes

Eend met een T B.V. may update this privacy statement. The most recent version is always available on the website.